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1.02 Understand effective communication

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1.02
Strategies that can
improve
communication
Communication Strategies
- Personal  Use appropriate terms that patients
can understand
 Recognize influences and barriers to
overcome them
 Control behavior
1.02 Understand effective communication
2
Communication Strategies
- Physical Hearing Impairment
 Speak clearly
 Look at the person talking
 Use hearing devices
 Eliminate unnecessary sounds
 Go to a quiet area
1.02 Understand effective communication
3
Communication Strategies
- Physical Visual Impairment
 Use large print documents
 Use tactile cues
1.02 Understand effective communication
4
Communication Strategies
- Cultural Language
 Secure an interpreter
 Speak slowly
 Use gestures
 Use pictures
 Avoid slang and local phrases
1.02 Understand effective communication
5
Communication Strategies
- Cultural Religion
 Know the practices of others
 Be respectful of the practices of others
1.02 Understand effective communication
6
Communication Strategies
- Cultural Diversity
 Includes Eye Contact, Gestures, and
Body Language
 Can be interpreted as sign of hostility and
disrespect in some cultures
 Sign of listening and sincerity
 Vary depending on cultural beliefs
1.02 Understand effective communication
7
Communication Strategies
- Environmental  Accessible patient care areas
 Calm, quiet environment
 Private area
1.02 Understand effective communication
8
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