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4.01 Summarize verbal and non

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4.01 Summarize verbal and
non-verbal communication
Communication is…
• The process of a message transmitted
from party 1 to party 2
• Message
• Channel
• Setting
• Barriers
Verbal communication is…
• One-on-one speaking
• Group speaking
• Listening skills
Nonverbal communication is…
• Body Language
• First Impressions
• Personal Appearance
Written communication is…
•
•
•
•
•
•
•
Internal Business
Business-to-business
Business Letters
Emails
Memorandums (Memos)
Business Reports
Company Publications
Techniques to improve reading
comprehension include:
• Having a purpose
• Scanning the material
• Focusing on the material
Workplace communication
includes:
•
•
•
•
Face-to-face communication
Videoconferencing
Voice-only
Written messages including letters,
memos, faxes, and emails
How to organize and present
ideas…
• Know the audience
• Know the purpose
• Know the subject
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