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Chapter 2 Law and Ethics of Pharmacy Teresa Hopper

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Pharmacy Ethics, Competencies,
Associations, and Settings for
Technicians
Chapter 3
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
Lesson 3.1
Working in the Pharmacy Setting
1. Discuss historical data on technicians.
2. Describe the competencies involved in the pharmacy
setting.
3. Explain the term nondiscretionary duties.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
Lesson 3.1
Working in the Pharmacy Setting (cont’d)
4. Describe various pharmacy setting requirements as
they apply to technicians.
5. Describe how pharmacy has expanded onto the
Internet.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
Lesson 3.2
Certification, Associations, and the Job
Search Process
6. State the pharmacy code of ethics.
7. Differentiate among licensing, registration, and
certification.
8. List ways in which the PTCB national exam differs from
the ICPT national exam
9. Describe the various national certification
examinations and their requirements.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
Lesson 3.2
Certification, Associations, and the Job
Search Process (cont’d)
10. Explore the various websites that can be used to attain
continuing education credits.
11. List the new position openings for technicians that are
available in the health care field.
12. Explain how networking is important in the search for a
pharmacy technician.
13. List the associations available to technicians.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
Lesson 3.2
Certification, Associations, and the Job
Search Process (cont’d)
14. Determine which attributes each pharmacy association
has that are important to the technician.
15. Determine the ways to approach job searching.
16. Explain how the Internet can be used for research and
information pertaining to pharmacy.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
INTRODUCTION
Job descriptions and educational requirements of
pharmacy technicians are rapidly changing.
- __________ responsibilities, higher education,
more legal responsibilities, continuing ________
Each of the 50 states has ____ standardized the
qualifications and job descriptions for the
pharmacy technician.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
INTRODUCTION (CONT’D)
Each state’s __________ of __________ determines
what standards are and how they must be met by
technicians.
Technicians throughout the United States will
become respected as pharmacy
__________________.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
HISTORICAL DATA
Historically, technicians have answered
to a variety of titles such as the following:
 Pharmacy __________
 Pharmacist assistant
 Pharmacy __________
 Pharmacy technician
 Pharmacy __________
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
HISTORICAL DATA (CONT’D)
Job responsibilities include
•
Billing
•
___________________
•
Stocking
•
entering ___________
•
Answering phones
•
Troubleshooting
•
Cashiering, and running ___________
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
COMPETENCIES
Common responsibilities of a
pharmacy technician include: dosage
forms, abbreviations, and ______ of
administration; and conversions and
calculations.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
CURRENT QUALIFICATIONS
Each state has its own Board of Pharmacy overseen by
the National Association of Boards of Pharmacy.
A _______registers technicians and licenses
pharmacists, and it also provides consumers with a
way to ____________ or report any problems or
illegal actions they have experienced in a pharmacy.
A BOP reviews and ___________ current rules and
regulations pertaining to pharmacy practice;
expands use of technicians in the pharmacy field.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
NONDISCRETIONARY DUTIES
Technicians perform many types of nondiscretionary duties.
_____judgmental means that any task completed in a
pharmacy setting must be checked and approved by a
pharmacist.
It limits technicians from interpreting scientific studies,
counseling patients, or conferring with other medical
personnel.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
BASIC NONDISCRETIONARY SKILLS
Typing
____________
Reports and documentation
__________________ supplies
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
INPATIENT SETTING REQUIREMENTS
_____________ pharmacy refers to hospitals
in which patients stay overnight or longer, depending on the
procedures they require.
Inpatient pharmacies traditionally have a wider range of
________ than outpatient pharmacies.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
INPATIENT SETTING REQUIREMENTS (CONT’D)
Stat (___________) orders: technicians must
be able to react quickly when emergency
(stat) orders are received.
Stat doses are to be delivered within
___ minutes to the stations requesting them
(ER, OR, ICU, CCU).
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
INPATIENT SETTING REQUIREMENTS (CONT’D)
Inpatient pharmacy requires the ability to prepare parenterals,
__________alimentations,
and ___________therapy.
Technicians are required to help the pharmacist answer
phones, prepare first doses, load medication drawers (24hour supply),
and prepare unit dose medications.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
INPATIENT SETTING REQUIREMENTS (CONT’D)
Two reasons for repackaging
medications:
 The drug companies do not have the
medication available in _____ dose
 The hospital has chosen to prepare
its own medication for _____-saving
reasons
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
INPATIENT SETTING REQUIREMENTS (CONT’D)
Inventory technician, robot filler, IV
technician, chemotherapy technician,
______coagulant technician, clinical
technician, supervisory technician
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
COMMUNITY (OUTPATIENT) SETTING REQUIREMENTS
Outpatient pharmacy is most difficult task because of frontline ______________ with patients on a daily basis.
Job tests communication skills and ___________ level.
There is a high volume of interacting on the telephone, taking
in refill prescriptions, answering insurance questions.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
COMMUNITY (OUTPATIENT) SETTING REQUIREMENTS
(CONT’D)
Computer skills are needed to access patient information.
Stock must be ordered in a timely manner.
Billing to insurance companies and knowing the various rules,
regulations, and special codes for each prescription is
important.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
COMMUNITY (OUTPATIENT) SETTING REQUIREMENTS
(CONT’D)
Insurance billing technician, retail technician,
stock inventory technician, technician
recruiter, technician trainer
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
CLOSED-DOOR PHARMACY REQUIREMENTS
A ________ health pharmacy fits somewhere
between an inpatient and an outpatient pharmacy.
Technicians process medications for patients on a
weekly or monthly basis.
There are no patients, doctors, nurses,
or other healthcare providers in this pharmacy.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
CLOSED-DOOR PHARMACY
REQUIREMENTS (CONT’D)
Pharmacies are based away from hospital sites and
are not open to the ____________.
Medications are packaged in cardboard blister packs.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
CLOSED-DOOR PHARMACY
REQUIREMENTS (CONT’D)
Home health nurses provide services
in the home setting and receive supplies from the
pharmacy, or patient’s family could __________ or have
supplies delivered.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
MAIL ORDER PHARMACY/E-PHARMACY
These types of pharmacies provide for common acquired
illnesses specific to _____________ people.
They are contained in large buildings in industrial areas that
are used to process new or _________ prescriptions.
Mail order is new area of pharmacy that is steadily growing.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
PROFESSIONALISM
Profession: a job, occupation, or line of work that
becomes a career.
Professional____: Conforming to right principles of
conduct (work _________) as accepted by
others in the profession.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
MORALS VS. ETHICS IN THE WORKPLACE
Pharmacy technicians have a clear responsibility
to the __________ on many levels.
Although ethics tend to overlap many morals, they
need to be separated in the workplace.
See Pharmacy Technicians Code of Ethics, Box3-4.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
PROTOCOL
Protocol: a set of standardized _________ that are agreed
on within a pharmacy setting
Can encompass behavior, tasks required, as well as how
drugs will be dispensed and ordered
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
COMMUNICATION
Good communication skills include: diplomacy,
compassion, sensitivity, responsibility, _________, and
patience.
Forms of communication include: listening skills, body
language, verbal communication, phone etiquette, and
___________ skills.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
CONFIDENTIALITY
Patients have a right to ____________ concerning their
medications, treatment, or any aspect of their health
care.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
TERMINALLY ILL PATIENTS
It may not be readily apparent who is a terminally
ill patient.
Be objective about each person who enters the
pharmacy.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
TRAINING PROGRAMS FOR THE PHARMACY
TECHNICIAN STUDENT
Curriculum and standards set by American
Association of Health-care System Pharmacists
(AHSP)
Box 3-9
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
DIFFERENT LEVELS OF PHARMACY TECHNICIAN
Four levels of pharmacy technicians:
 _____________
 Registered
 _________________
 No specialized training
Qualifications may differ by state.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
NATIONAL CERTIFICATION FOR TECHNICIANS
Two organizations certify pharmacy technicians:
Pharmacy Technician Certification _______ (PTCB)
Institute for the Certification of Pharmacy
Technicians (ICPT)
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
NATIONAL CERTIFICATION
FOR TECHNICIANS (CONT’D)
The following are goals for pharmacy
technicians:
 To work more __________ with pharmacists
 To provide greater patient care and services
 To create a minimum standard of knowledge
 To help employers determine knowledge
base
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
CONTINUING EDUCATION
A technician who is nationally certified can use the
title Certified Pharmacy Technician and place the
letters __________ behind his or her name.
Continuing education credits are necessary to
maintain certification.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
CONTINUING EDUCATION
ACPE offers CE specifically for pharmacy
technicians.
Pharmacy technicians can also take technician
versions of tests for pharmacists.
NABP recommends making certification a
requirement for all technicians by ______.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
OPPORTUNITIES FOR TECHNICIANS
Proper educational training (__ or __ in computer science)
can lead to writing software or supplying support.
One can also write curricula, articles, and books for
technician training.
Completion of a training program that offers a degree, such
as a certificate, diploma, AA, AS, BA, or BS is possible.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
OPPORTUNITIES FOR TECHNICIANS (CONT’D)
Pharmacy business management operator, computer support
technician, software writer, author, poison control call
center operator, ________ pharmacy technician, training
program director/instructor, corporate pharmacy analysis,
pharmacy supervisors, clinical coordinator
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
INCENTIVE PROGRAMS
Pharmacies sometimes have incentive programs for
employees who want to further their careers in pharmacy.
Reimbursement of ________ costs or pay incentives
Reimbursement for passing the PTCB examination
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
PROFESSIONAL TECHNICIAN ASSOCIATIONS
Four main associations concerned with _________ of
pharmacy:
APhA, ASHP, AAPT, NCPA, NPTA
Provides resources to benefit career-oriented
technician
CE, legislation, pharmacy technician division,
journals, books, CE seminars, websites
See Table 3-3
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
THE JOB SEARCH
Highlight education rather than work experience.
Pharmacy is a _______________ profession.
Professional dress, knowledge, competency required.
Pharmacy technician to show public he or she is
__________________.
See Box 3-12 for job-searching websites.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
THE RESUME
List jobs where you have had customer service or those
where you managed yourself or others.
Keep it to ____________ page.
Line up references beforehand.
See Box 3-13.
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
PROFESSIONAL DRESS
Dressing professionally includes:
 Proper clothing, shoes, and hairstyle
 A lack of off-colored hair, facial jewelry, visible
__________, or any other feature that detracts attention
from your personality
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
THE POSSIBILITIES
Pharmacy profession changing
Education requirements for pharmacists: ______
Pharmacist’s role: patient consultation, drug
information provider
Pharmacy technician role: clinical, chemotherapy,
nuclear medicine, inventory
Copyright © 2013 by Saunders, an imprint of Elsevier Inc. All rights reserved.
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